| Fulfillment Policy |
| We strive to provide our members with games as much as possible for the duration of their membership. Practically speaking, our goal is to maintain an average wait time of 7 days or less between when a membership has begun and created a wishlist of at least ten games or a member or hands-off their last game to USPS, and when they receive new games. However, we have limited control over shipping times and occasional shipping disasters, and may not be able to source all games on demand. If you have been assigned a game more than 7 days ago that has not arrived, we invite you to email us at help@didero.com, and we will investigate why it has not arrived and try to get a second game on its way to you if we can. The following criteria must be met for us to be able to fulfill games: you must have had at least 10 games on their wishlist, your address on file must be a legitimate address for USPS, you must be subscribed, and we must have a credit card on file for your shipping fees. If any of these criteria are not met, we may not be able to get games to that member, or may do so with significant delays. We also strive to provide members with games that are in reasonable used condition such that they are a pleasure to use. However, we note that occasionally members may receive in substandard condition that has not yet been reported to us. We commit to fixing or removing from circulation any game that a member alerts us is not in reasonable used condition, such as but not limited to, not being complete. |
| You may cancel your subscription at any time by notifiying us at help@didero.com. Cancellations that occur before we have shipped your first game to you will receive a full refund. After we have shipped a first game to you, subscriptions are not refundable. We reserve the right to cancel a subscription at any time, but if we do so, we will refund a proportional amount of the subscription fee corresponding to the cancelled time. We reserve the right for any reason to increase or decrease the rate at which you get new games, for example, depending on how quickly you return games and whether games are damaged in your care. After your membership ends, you will have 30 days to return any outstanding games using the normal return process via our website, or shipped directly to our home base at 2405 W. Sims Way, Port Townsend WA 98368. If all games are not returned within 30 days, we reserve the right to charge you the current market rate to replace those games. Memberships may be transferred at the request of a member, for any whole number of months left on the membership, to transfer a membership email us at help@didero.com. Members will be required to pay the ship-out fee for each game sent to them, whether or not the game has problems. We reserve the right to waive the ship-out fee for any reason. Members are identified by their email address, and we are not responsible for distinguishing a member from a third-party if that third-party contacts us via the email address of a member. |
| Questions? You can email us at help@didero.com, we usually respond within 8 hours, but sometimes we need a day to get back to you. |
| Brought to you by Didero LLC, established 2020. |